We provide quality online support services to students including registrations, fees and payment management, portal support activities, and career guidance for a well known institute of chemistry based out of state of Gujarat.

The Customer

Our customers is a well known Institute of Chemistry in Gujarat providing supplemental and test preparation education to students for Std 11th, 12th and JEE / NEET.

The Challenge

The customer has moved many student services including registration, testing, performance assessment and feedback, and graduation support to online portal enabling 24×7 support window.

The Solution

TruSkills assisted customer to build online infrastructure backed by our trained support staff in several areas including:

  • Portal plug-in for online testing, performance assessment and feedback support
  • Manned online and phone support for technical issues and content access issues
  • Seamless deliver of content (both synchronous and a synchronous) to PC and Mobile

The Benefit

  • Lower customer support cost and free resources for other use
  • Leverage technology and trained specialist to better serve students support requirement

Improved assessment and feedback service making it more real-time and reducing human errors